A. item
B. factor of durability
C. factor of performance
B. services
C. durable goods
D. augmented goods
A. merchants
B. terminators
C. agents
A. mix branding
B. line fill branding
D. optional branding
B. channel distributive rights
C. channel conflict
D. channel trade release
A. durable goods
B. non-durable goods
C. augmented goods
B. capital items
C. None of above
D. materials and parts
B. product class
C. need family
D. product line
A. impulse shopping goods
B. heterogeneous shopping goods
D. emergency shopping goods
B. guarantees
C. labeling
D. packaging
A. shampoos and soaps
C. heterogeneous goods
D. machine tools and refrigerators
A. controllable returns
B. capital returns
D. differential returns
A. augmented products
B. potential product
C. basic product
A. product mix
B. family and line of product
C. product assortment
A. sealed channel conflict
C. multi-channel conflict
D. horizontal channel conflict
B. crude petroleum
C. iron ore
D. fish and lumber
A. sales agents and brokers
B. independent warehouses
D. transportation companies
A. functional network
B. predatory network
D. hybrid network
A. ordering ease
B. customer training
C. customer consulting
A. joint-venture co-branding
C. retail co-branding
D. multiple-sponsor co-branding
A. perform-ability
B. differentiability
C. conformability
A. rightward direction
B. backward direction
C. leftward direction
A. mass effectivity
B. consumption system
D. mass productivity
C. service
D. core benefit
A. line stretching pricing
B. line deepening pricing
C. line filling pricing
A. predatory planning
B. supply chain planning
D. hybrid planning
B. line deepening
C. line consistency
D. line stretching
A. product line pricing
C. by-product pricing
D. optional-feature pricing
A. services
B. durable goods
D. non-durable goods
A. product line
B. need family
C. product family
A. indirect marketing channel
B. descriptive channels
C. functional channels
B. push strategy
C. bundle strategy
D. shallow strategy
A. specialty goods
C. convenience goods
D. unsought goods
A. expected products
B. augmented products
B. performance quality
C. durability
D. conformance quality
A. potential product
D. expected products
A. by-product pricing
B. optional-feature pricing
C. Two-part pricing
A. staples
C. emergency goods
D. homogeneous goods
B. installations
C. equipment
D. component parts and materials
A. business services
B. supplies services
D. capital items
B. by-product pricing
C. product line pricing
D. Two-part pricing
C. potential product
A. shallow strategy
B. bundle strategy
C. push strategy
B. durability
C. reliability
D. performance quality
B. sealed channel conflict
C. vertical channel conflict
D. multi-channel conflict
A. product line consistency
C. product line depth
D. product line width
A. information and ideas
B. experiences and events
D. properties and organizations
A. line widening
B. line consistency and depth
C. average widening
A. installations and equipment
C. component parts
D. component materials
B. Zero-level channel
C. Two-level channel
D. One-level channel
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